Q: Why can’t I update admin account details such as expiration date, email, or organization through the interface? A: Admin accounts with the same role cannot update certain fields like expiration date, email, or organization directly through the ...
Admin with the same role cant update expiration date, email and organization Solution Use the User Data Loader to update the admin account. You may use the User Data Loader to update the following fields for the admin account: - Expiration Date - ...
Merging User Accounts with User ID Migration Introduction: This article explains how administrators can merge user accounts using the User ID Migration feature within the User Manager. This method allows you to transfer a user's records from one ...
Issue: The Instructor is unable to access the "Record Transcript" tab and is receiving the following error message: "Sorry, but your role permissions do not allow you to execute this function. If you need access to this feature, please contact the ...
Issue The user is unable to log in and is receiving this error message. "You have exceeded the number of login attempts and you account is suspended or your account is closed. Please contact your administrator by clicking on the Lost Password button ...