Frequently Asked Questions: Program Completion Issues

Q: Why is my program status still "In Process" even though I've completed all the modules?

A: This can occur if the program is configured to require modules to be on the "Effective/Approved" revision, and you completed a module before it was revised.

Q: How do I fix a program that is stuck "In Process"?

A: Revise the module and, in the "Confirm New Module Revision" dialog, select "Enrolled learners who have yet to complete the course" and "Re-enroll learners who have completed an earlier revision as a stand-alone module". Then, have the user re-enroll in and complete the module.

Q: Will learners have to re-take modules if they are revised?

A: Yes, if the program configuration requires modules to be on the latest revision, learners may need to re-enroll and complete the revised modules.

Q: Where can I find the option "Program completion requires modules to be on Effective/Approved revision"?

Navigate to Learning.

Search for the program you wish to configure.

In the Catalog Editor, go to Session Properties.

Select a session.

Locate "Session Module Assignment."

 

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