The Production maintenance schedule for 2026 will occur monthly, typically on the last Friday of each month from 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) unless there is a Company Holiday or conflict that month.
This maintenance schedule will impact ALL PeopleFluent products including Reflektive and Watershed.
| Production Maintenance Date | Time |
| Jan 30, 2026 | 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) |
| Feb 27, 2026 | 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) |
| Mar 27, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| May 1, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| May 29, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Jun 26, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Jul 31, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Aug 28, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Sep 25, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Oct 30, 2026 | 9 PM to 2 AM ET (Sat 1 AM to 6 AM GMT) |
| Nov 20, 2026 (moved up a week due to Thanksgiving) | 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) |
| Dec 18, 2026 (moved up a week due to end-of-year freeze) | 9 PM to 2 AM ET (Sat 2 AM to 7 AM GMT) |
Environment Freeze:
“Hard Freeze” windows are designed to prevent ALL changes when resources are unavailable to implement or address non-critical issues.
“Soft Freeze” windows are designed to minimize changes and reduce risk leading into a hard freeze. Soft freezes are typically a window of time leading into a hard freeze or are periods where Hosting has reduced staffing/coverage.
All freeze periods begin with a soft freeze at 5pm in the customer’s local time zone the day before the announced freeze date. A hard freeze begins when the last Hosting resource is available to support their workday (5pm) and continues until the primary Hosting resource supporting that region resumes work, no sooner than 9 AM after the last day of the freeze.
Soft Freeze Dates | Hard Freeze Dates | Event | Environment(s) |
| Jan 1, 2026 | New Year's Day - (All) | All | |
| Jan 19, 2026 | Martin Luther King Jr. Day (US) | All | |
| Feb 16, 2026 | President’s Day (US) Family Day/Heritage Day/Islander Day/Louis Riel Day (CA) | All | |
Feb 17, 2026 - Feb 19, 2026 | Chinese & Lunar New Year (HK & PH) | Learning | |
| Apr 2, 2026 | Apr 3, 2026 -Apr 6, 2026 | Maundy Thursday (PH) Good Friday (UK, CA, PH, HK) Easter Monday (UK, CA, HK) | All |
| May 1, 2026 | Labor Day / May Day (PH, HK) | Learning | |
| May 25, 2026 | Memorial Day (US) Spring Bank Holiday (UK) Birthday of the Buddah (HK) | All | |
| Jul 1, 2026-Jul 2, 2026, Jul 6, 2026 | Jul 3, 2026 | Canada Day (CA) Independence Day (US) | All |
| Aug 31, 2026 | August Bank Holiday (UK) National Hero’s Day (PH) | All | |
| Sep 4, 2026 | Sep 7, 2026 | Labor Day (US) Labour Day (CA) | All |
| Nov 25, 2026 | Nov 26, 2026 - Nov 27, 2026 | Thanksgiving (US) | All |
| Dec 1, 2026 | Last day to submit 2026 Production Release & Upgrade Tickets Any requests after this date will not be deployed by Operations to customer sites until the 1st Monday after freeze in 2027. | All | |
| Dec 18, 2026 | Dec 21, 2026 - Dec 25, 2026 | Christmas (All) | All |
| Dec 28, 2026- Dec 31, 2026 | Jan 1, 2027 | New Year's Day - 2027 (All) | All |