Understanding Logically Deleted Users in PeopleFluent Learning

Understanding Logically Deleted Users in PeopleFluent Learning

1. Purpose

This article explains the concept of "Logically Deleted" user accounts in PeopleFluent Learning, their implications, and how administrators can manage them. This status is a key feature for deactivating user accounts while retaining a record, and it plays a role in compliance with regulations like the General Data Protection Regulation (GDPR).

2. What is a Logically Deleted User?

"Logically Deleted" is a terminal status that deactivates a user account within the PeopleFluent Learning Management System (LMS). When a user account is set to this status:

  1. The user account is hidden from visibility throughout the LMS for all users, except for administrators with specific access.
  2. It allows for the temporary suspension of data processing for the given accounts.
In compliance with GDPR, this status can be used when:
  1.     Data processing needs to be temporarily suspended for the given accounts.
  2.     The system receives a user's request to withdraw Terms of Use Acceptance (where applicable).
  3.     Users have failed to accept the Terms of Use Acceptance within a reasonable amount of time (where applicable).

For logically deleted users who have launched courses in Rustici Engine, their personally identifiable information is also removed from Rustici Engine's database, further supporting data privacy.

3. Accessing and Managing Logically Deleted Users

Administrators with appropriate role access permissions can view and manage logically deleted users.

3.1. Navigating to the Logically Deleted Users Page

To open the Logically Deleted Users page in the Manage Center:

  1. Go to Manage Center > Users > Logically Deleted Users.

3.2. Administrator Actions for Logically Deleted Users

From the Logically Deleted Users page, administrators with the correct permissions can:

  1. Filter the list of logically deleted users.
  2. Delete users' personal data.
  3. Change users' status.
  4. Export users' personal data.
  5. Print the list of logically deleted users.
  6. Export the list of logically deleted users to a CSV file.

3.3. Required Role Access Permissions

To manage logically deleted users, your system role must have unrestricted access to the Logically Deleted Users feature. This permission is typically configured under System Roles > Manage Features > User Manager Features.



This status provides a robust mechanism for managing user accounts and adhering to data privacy requirements.

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