Unable to log in - The expiry date is set on the user profile.

Issue

The user is unable to log in and is receiving this error message.

"You have exceeded the number of login attempts and you account is suspended or your account is closed. Please contact your administrator by clicking on the Lost Password button above."

Caused

The account is already expired.

Resolution:

Go to the profile and check the Expiration Date file. If there is an expiry date in the user settings. It needs to be removed to let the user access the LMS.

Remove the expiry date by clickin on the X and then save.

• Related Articles

• Cannot Update Admin Accounts On An Interface Level - User Data Loader as a workaround

  Admin with the same role cant update expiration date, email and organization Solution Use the User Data Loader to update the admin account. You may use the User Data Loader to update the following fields for the admin account: - Expiration Date - ...

• Product Release information Version 22.11

  The attached document lists all the additional functionality and enhancements that have been addressed in Version 22.11.  Please review and advise the Peak Pacific team if you would like to upgrade your LMS. Peak Pacific Admin Team

• Resolution Report for Version 22.7

  The attached document lists all the bug fixes that have been addressed in Version 22.7.  Please review and advise the Peak Pacific team if you would like to upgrade your LMS. Peak Pacific Admin Team

• Product Release Information for Version 23.07

  This document outlines the enhancements included in Version 23.07

• Product Bug Fix Information for Version 24.04

  With each new release Peoplefluent has been address the various reported bug in the system. The attached document outlines those bug fixes that have been address in this version