Troubleshooting Auto-Enrollment Issues in Modules

Problem: Users are not being automatically enrolled in a module despite the auto-enrollment feature being configured.

Symptoms:

• Users who should meet the defined auto-enrollment criteria are not appearing in the module's participant list.
• The auto-enrollment feature is enabled in the module settings.

Cause: The most common cause is an incorrectly defined auto-enrollment criteria.

Solution:

1. Verify Auto-Enrollment Criteria:

   • Carefully review the auto-enrollment criteria configured for the module.
   • Pay close attention to the specific criteria used, such as:
     • Role: Ensure the targeted roles are correctly selected.
     • Group: Check if the correct groups are chosen.
     • Organization: Verify that the organization settings are accurate.
     • Custom Fields: If using custom fields, confirm that they are properly configured and populated for the intended users.
   • Double-check for any typos or errors in the criteria values.

2. Example: Role-Based Auto-Enrollment:

   • If the auto-enrollment is based on the "System Administrator" role, confirm that:
     • The "Role" criteria is selected.
     • "System Administrator" is specifically chosen from the available roles.
     • That the users that are expected to be enrolled do in fact have that role assigned to their user profiles.