Reporting Email Related Issues

Reporting Email Related Issues

When reporting email related issues these are the required information for the investigation:

  • Email address of the affected user
  • Subject line of the email
  • Date and time the email was received or should have received

This will help check the email logs present on the server and provide information of what might happened during that time. 

If there is a sample email, you may also send this to the support team. 

You can also check if the guideline from https://info.ltg.email/ if the information provided are set up correctly when the issue is not receiving any emails at all. 

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