LMS SSL Certificate Renewal

FAQ: LMS SSL Certificate Renewal

Q: What is an SSL certificate and why is it important for the LMS?
A: An SSL (Secure Socket Layer) certificate encrypts communication between a web server and a user's browser, ensuring secure data transmission. It is essential for maintaining security and preventing browser warnings.
Q: How is the SSL certificate renewal process initiated?
A: The renewal process is usually initiated by either the client or the support team as the certificate's expiration date approaches.
Q: What are the two ways an SSL certificate can be renewed?
A: The SSL certificate can be renewed in two ways:
  1. The client provides the new SSL certificate files directly to the support team.
  2. The support team coordinates with PeopleFluent to generate a Certificate Signing Request (CSR), which is then provided to the client for purchasing the SSL certificate.
Q: What information is needed to generate a CSR?
A: The following information is typically required to generate a CSR:
  1. Domain Name: The fully qualified domain name (FQDN) for the LMS site.
  2. Organization Name: The legal name of the client's organization.
  3. Organization Unit: The department or division within the organization.
  4. City or Locality: The city where the organization is located.
  5. State or Province: The state or province where the organization is located.
  6. Country Code: The two-letter ISO country code for the organization's country. 
  7. Key Size: The encryption strength (e.g., 2048-bit).

Q: How is the new SSL certificate installed?
A: The support team coordinates with PeopleFluent to apply or implement the new SSL certificate on the LMS server.
Q: How do I check if the SSL certificate is valid after installation?
A: You can check the SSL certificate validity in Chrome and Edge browsers:
  1. Google Chrome:
  2. Open Chrome and navigate to the LMS site via HTTPS.
  3. Click the lock icon in the address bar.
  4. Click on "Connection is secure" or "Certificate is valid".
  5. Click on “Certificate” to view certificate details.
Microsoft Edge:
  1. Open Edge and go to the LMS site via HTTPS.
  2. Click the lock icon in the address bar.
  3. Click on "Connection is secure" or "Certificate is valid".
  4. Click on “Certificate” to inspect the certificate’s validity period.
 

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